LEARNING OUTCOMES:

• Develop Effective Interpersonal Skills, including the ability to listen actively, speak clearly and persuasively.
• Build and maintain positive relationships with colleagues, clients, and other stakeholders through the use of effective Interpersonal Skills such as empathy, emotional intelligence, and cultural sensitivity.
• Improve your ability to work effectively in teams and collaborate with others.
• Develop the ability to build rapport and strengthen relationships through Effective Communication and Interpersonal Skills.
• Increase your self-awareness and understanding of your own communication style and how it impacts your interactions with others.

COURSE OVERVIEW & CONTENT:

"Interpersonal Skills are the skills that enable you to communicate, interact, and work with others."

Interpersonal Skills are the abilities that enable people to effectively communicate, interact, and work with others. These skills include verbal and nonverbal communication, conflict resolution, empathy, emotional intelligence, and the ability to build and maintain relationships. Interpersonal skills are important in all aspects of life, as they help individuals to effectively navigate and manage their relationships with others. Strong interpersonal skills are essential for success in both personal and professional settings, as they enable individuals to communicate their ideas effectively, collaborate with others, and build strong relationships with colleagues, clients, and other stakeholders.

Introduction to Interpersonal Skills

• Definition of Interpersonal Skills
• Importance of Interpersonal Skills in Personal and Professional Settings
• Common Challenges in Developing and Using Interpersonal Skills

Communication Skills

• Verbal Communication
• Nonverbal Communication
• Active Listening
• Responding to Feedback
• Giving Feedback

Conflict Resolution Skills

• Identifying the Root Cause of Conflict
• Communication Techniques for Resolving Conflict
• Empathy and Active Listening in Conflict Resolution
• Mediation and Negotiation Skills
• Case Studies in Conflict Resolution

Emotional Intelligence

• Definition and Importance of Emotional Intelligence
• Identifying and Managing Emotions
• Understanding and Managing the Emotions of Others
• Self-Regulation and Self-Awareness

Relationship-Building Skills

• The Importance of Building and Maintaining Positive Relationships
• Communication Techniques for Building Trust and Respect
• Empathy and Active Listening in Relationship-Building
• Managing Difficult Relationships

Personal Branding

• Understanding Personal Branding
• Identifying and Communicating Personal Strengths
• Developing a Personal Brand Statement
• Building a Personal Brand Online

Assertiveness Skills

• What is Assertiveness
• How to be Assertive
• Using an Assertiveness Script
• Assertive Body Language

Understanding Persuasion

• Preparing to Persuade
• Getting Off On The Right Foot
• Presentation Strategies
• Using Stories to Persuade

Putting It All Together

• Review of Key Concepts and Skills
• Practice Exercises and Role-Plays
• Action Planning for Continued Development of Interpersonal Skills.

COURSE DURATION: TWO DAYS