Customer Care for disable (Handicapped) Customers

LEARNING OUTCOMES

By the end of this programme, the participants will learn:

  • Appropriate words to use when referring to different disabilities
  • Tips for improving communication with disabled customers
  • Common disabilities that customers may have, and appropriate ways to offer assistance
  • How to be more aware of their own feelings, misconceptions and biases when serving disabled customers.
  • The value of tourism, and why disabled customers are such an important market
  • How to identify tourism businesses in your community that are accessible to disabled customers
     

COURSE OVERVIEW

Disabled customers are a huge market in the world. If you want to make sure your staff have the skills to cater for their needs, our Customers with Special Needs programme can help.

In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will demystify some of the myths around disabilities, and give staff tips and techniques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments.

Most staff don’t set out to give disabled customers a bad experience. Often, they are worried about saying or doing the wrong thing, so avoid interaction altogether or their nervousness is mistaken for rudeness.

By giving your staff the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too.
 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Role Plays
  • Self-Assessments
  • Action Plan
     

COURSE DURATION: TWO DAY

  • Date:

  • 14-Dec-2021 » 14-Dec-2021
  • Location:

  • Dubai

  • Investment:

  • US$ 187.5 250

  • Book Online

Find A Course

Testimonials

"The empathy and know your customer behind the design of the training is great!"

HR Manager, Strategic Thinking & Planning Course

empathy

"I am amazed by the quality of course"

Mr Michael, Supervisory Essentials Course

amazed

"Thank you for arranging for me to have this one-on-one class.  I think it was really the best option.  I was very happy with the day."

Ms Helen Redekopp, King Faisal Specialist Hospital & Research Centre - Business Succession Planning Course

happy

Special Offers

SPECIAL OFFER: Book today for Customer Care for Customers With Special Needs Programme and save 30% for in-house programme.

click here

SPECIAL OFFERBook two places and get the third booking on the same course free of charge.

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